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Customer Service

Kacha Stones ethically mines and searches the planet for ethically mined, healing crystals. Over 20 years experience of mining, research, healing and making jewellery with ethically mined crystals, as well trading online since 1996, puts us in a unique position to serve you.


Kacha Stones
Glasfryn  
Capel Iwan
Newcastle Emlyn
Carmarthenshire
SA38 9LT  
Wales

UK: 01559 371503   

From outside the UK: 0044 1559 371503

info@kacha-stones.com

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Why choose
 Kacha Stones?

Why Choose Kacha Stones?

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.
                                                                         Mahatma Gandhi

    Guarantee

    Free Worldwide Shipping

    You Get What You See

    No Nonsense Refunds

    How To Order

    After Sales Support


    Finding What You Want


    Questions

    Astrology Services

    Talismans

    Jewellery Commissions

    Complaints

      Security



No Quibbles Guarantee

1. All minerals offered will be naturally crystallised specimens. Nothing unnatural, glued, irradiated or fake.

2. Photographs and descriptions will accurately represent each item - no exaggeration, enhancement or retouching.

3. You receive the exact* item pictured on the site. You know exactly what you are getting!

4. All items will be shipped completely FREE within 24 hours. NO hidden extras. The price by the item is the TOTAL you pay.

5. Each mineral specimen will be individually wrapped and carefully packaged to prevent damage during shipping.

6. A money back guarantee if the customer is not fully satisfied. No explanation necessary.

7. Returns will be refunded within 24 hours of receiving the returned order.

8. All customer information is fully confidential and never shared or sold.

*In very rare exceptions to this, it will clearly say "Not the exact piece pictured".

 


    Shipping:   FREE
    Handling:  
FREE   
    Packaging: FREE

Worldwide Shipping really is 100% FREE

No hidden extras. The price by any item is the TOTAL you pay to get it to your door, fast!

All orders sent within 24 hours.

      Delivery Times:
     UK:         48 hours
     Europe:   5 days
     USA:       7 days
     Max:      14 days

 After Sales Support

We are pleased to offer any assistance we can to help you get the most from your new crystals or jewellery.

Finding What You Want 

Apart from choosing crystals directly from our online shop, you may want help to find exactly what you are looking for. 

Our online range represents a fraction of our stock and new crystals are regularly mined and imported.

This means we can find practically anything you are looking for, so please
email, and we will be happy to help.

Questions

Help with any information on crystal and how to use them. Please email.

Astrology Services

The most accurate way to check the effect of different gems and crystals on individuals is through the ancient science of astrological gemmology

We now offer a full range of professional astrology services. No computer generated charts are used.

Talismans

We handcraft talismans according to the birth chart and/or instructions of our clients. We take pains to ensure all the necessary steps for crafting genuine talismans are followed. Email for more information.

Jewellery Commissions

Help and advice can be given in the choice of stones, and at every step in the unique creation of your custom-made jewellery

Complaints

If you are not entirely happy with any part of our service or products, please accept our sincere apologies and email. You will receive a reply within 24 hours.

No Nonsense Refunds

A "no quibbles" full refund guarantee covers EVERYTHING bought online. Custom made pieces are subject to our Terms & Conditions.

Please make returns within 7 days of receipt.

How To Order

Credit Card

Simply click "Add To Shopping Cart " by the item you want and proceed through checkout.

ONLY the authorising bank can see your number. More on security.

You can pay in British Pounds, US Dollars or Euros at no further cost. All exchange rates are worked out for you automatically at the current rate.

PayPal

Just email the name and price of the items you want and we will reply with a total and our PayPal address for easy, safe payment. 

Post, Phone or Email
 
Our full contact details can be seen above. We accept cheques, transfers and money orders.

 

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Do you know the crystal or jewellery you want, or what you want it for?

Health, energy, balance, harmony and inspiration are the natural gifts of the Crystal Kingdom.

Please email , we will find just the right one.

Fast, friendly service.

Click here to search the online catalogue

 

 

 

 

100% Secure


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