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Customer Service - FAQ's


Kacha Stones ethically mines and searches the planet for ethically mined, healing crystals. Over 20 years experience of mining, research, healing and trading, puts us in a unique position to serve you.

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Kacha Stones
Glasfryn  
Capel Iwan
Newcastle Emlyn
Carmarthenshire
SA38 9LT  
UK

UK: 01559 371503   

From outside the UK: 0044 1559 371503

info@kacha-stones.com

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Why choose
 Kacha Stones?

Why Choose Kacha Stones?

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.
Mahatma Gandhi

 Guarantee

 Worldwide Shipping

 No Nonsense Refunds

 How To Order

 After Sales Support

 Finding What You Want 

 Complaints

 Security

 Testimonials



1. All minerals offered will be naturally crystallised specimens. Nothing unnatural, glued, irradiated or fake.

2. Photographs and descriptions will accurately represent each item - no exaggeration, enhancement or retouching.

3. You receive the exact* item pictured on the site. You know exactly what you are getting!
*In rare exceptions to this, it will clearly say "Not the exact piece pictured".
4. Each mineral specimen will be individually wrapped and carefully packaged to prevent damage during shipping.

5. A money back guarantee. No explanation necessary.

6. All customer information is fully confidential.
                                                  


Worldwide Shipping

              FREE on all orders over £30 / $50

              All Smaller orders at an unbeatable flat rate of:             UK: £1.95
                                                                                            Worldwide: £2.95

At cost Recorded, International Recorded and Special Delivery options may also be selected during checkout. 

      Delivery Times:

     UK:  1 or 2 days
     Europe:  5 days
     USA:  8 days
     Max:  14 days

All orders sent within 24 hours.  No hidden extras.

 

After Sales Support

We are pleased to offer any assistance we can to help you get the most from your new crystals or jewellery.

Finding What You Want 

Apart from choosing crystals directly from our online shop, you may want help to find exactly what you are looking for. 

Our online range represents a fraction of our stock and new crystals are regularly mined and imported.

This means we can find practically anything you are looking for, so please email, and we will be happy to help.

Complaints

If you are not entirely happy with any part of our service or products, please accept our sincere apologies and email. You will receive a reply within 24 hours.


No Nonsense Refunds

A "no quibbles" full refund guarantee covers EVERYTHING bought online. Custom made pieces are subject to our Terms & Conditions.

Please make returns within 7 days of receipt.

How To Order

Credit/Debit Card

Simply click "Add To Shopping Cart " by the item you want and proceed through checkout.

ONLY the authorising bank can see your number. More on security.

PayPal

Select this option at checkout.  

 

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